条款和政策

条款和政策

EASI用户使用条款

EASI Terms and Conditions differs
as per country of operation

EASI Australia Pty Ltd
APP/WEBSITE TERMS AND CONDITIONS

ORDERING USING THIS APP

Customers (“Customers”) can access this App/Website by registering to create an account (“EASI Account”).

CUSTOMERS’ ACKNOWLEDGEMENTS

Customers acknowledge that:

(a) they rely on their own judgment as to their choice of the eateries and groceries (“Suppliers”) with whom they place their orders and have not based their decision on information provided by EASI in their decision;

(b) in paying for the food, beverage and groceries offerings to the Suppliers, they have not relied on EASI’s expertise in selecting or qualifying the Suppliers’ listings (“Listings”) on this App/Website;

(c) EASI is an independent party to the Suppliers and does not provide any warranty as to the quality or suitability of the food, beverage and groceries offerings in the Listings;

(d) EASI is not an owner/operator of food, beverage and groceries establishment and does not represent any supplier or cooks featured in this App or on the website;

(e) EASI does not endorse any Supplier who are featured on the App/Website;

(f) EASI does not provide actural delivery service and the delivery service is provided by independant Delivery Partners;

(g) EASI only connects Customers, Suppliers and Delivery Partners, and dissatisfaction with food , beverage and groceries purchased and/or delivery service will need to be directed to the relevant Suppliers and/or Delivery Partners directly;

(h) they are required to provide customary billing information such as name, billing address and credit information to EASI Australia Pty Ltd and its payment processor;

(i) where they elect to pay in cash, payment must be made in full to the delivery personnel upon receipt of the orders;

(j) where payments are made in cash and the Customers are not satisfied with respect to the food , beverage and groceries orders, they acknowledge that all complaints with respect to the contents of the orders will need to be directed to the Suppliers directly;

(k) where payments are made through EASI Australia Pty Ltd’s Website or App, a full refund may be requested by sending a request setting out the details of the order, proof of how substandard the food, beverage and groceries were and the reasons for the refund to [email protected] within 72 hours of receiving the meal. In the event that EASI Australia Pty Ltd approves the refund, the Supplier will not receive the fees paid and the maximum refund in each instance is the amount of the bill.

(l) accompanying pictures are for illustrative purposes only and may differ from the actual product. These are for reference only and EASI makes no representation as to the actual product you receive.

USERS

This App/Website may contain links to third party sites and EASI is not responsible for any damages which may be caused to a user arising from the user’s access to any third party sites.

[email protected]

DELIVERY OF ALCOHOLIC BEVERAGES

By placing an order which contains alcohol, you expressly acknowledge and agree that you are at least 18 years old or above and will provide proof of age or any government-issued identification card at the time of delivery.

EASI reserves the right to refuse to deliver any alcohol to any person for any reason whatsoever and including but not limited to refusing delivery to a person(s) who EASI reasonably believe are intoxicated, drunk or disorderly, refusing delivery to specific buildings for access or safety reasons, or refusing delivery because EASI reasonably believes that the alcoholic beverages will, may or are likely to be supplied to persons under the age of 18 years following delivery or who does not appear, or cannot prove they are, aged 18 or over. EASI also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of drugs.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

We hereby expressly clarify that we do not sell and/or supply any alcohol.

VIC: Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000) for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).

NSW: Under the Liquor Act 2007, it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.Victoria: Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).

New South Wales: Liquor Act 2007 - It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

LIMITATION OF LIABILITY

Under no circumstances will EASI be liable for any losses or damages whatsoever (including death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained in this App/Website. To the extent permitted under Australian Consumer Laws, EASI excludes all liability (negligent or otherwise) to uses of this App/Website or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of system or process of data) arising from or in connection with any use of the information in this App or on this Website.

GOVERNING LAW

The supply of services by EASI Australia Pty Ltd set out in this arrangement is governed by the laws of the State of Victoria and all parties agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria or any other courts which have jurisdiction to hear appeals therefrom.

CANCELLATION

An order can be cancelled on the App before proceeding with payment. However, once an order is placed, there are limited circumstances where you are able to cancel the order online. We encourage you to check your orders carefully before placing them.

Customers can only cancel an order more than 8 hours before the scheduled delivery time by calling or text the customer service on the App.

We will not be liable to you or any third party by reason of a refusal, suspension or cancellation or by reason of the unwinding of any order permitted under these Terms, after processing your payment option has commenced.

DISPUTE RESOLUTION

In the event of a dispute arising in respect of any aspect of these terms and conditions, the parties agree to refer the matter to mediation as provided below and only upon failure to settle the dispute through mediation will the parties initiate legal proceedings with respect to the same.

The mediation procedure is as follows:

  • a party may commence mediation by serving a mediation notice on the other party;
  • the notice must state that a dispute has arisen and identify the nature of the dispute;
  • the parties must jointly request appointment of a mediator. If the parties fail to agree on the appointment within seven (7) days of service of the mediation notice, either party may apply to the President of the Law Institute of Victoria or the nominee of the President to appoint a mediator;
  • once the mediator has accepted the appointment the parties must comply with the mediator’s instructions;
  • if the dispute is not resolved within thirty (30) days of the appointment of the mediator, or any other period agreed by the parties in writing, the mediation ceases.
  • The mediator may fix charges for the mediation which charges must be borne equally by the parties.

TERMS AND CONDITIONS ON THE USE OF OUR APP

Use of our APP

Welcome to our application (“App/Website”). This App/Website is published by or on behalf of EASI Australia Pty Ltd. Before you use this App/Website, please read the following basic terms that govern your use of the App/Website. By using the App/Website, you agree to follow and be bound by these terms (the “Agreement”).

General

We may from time to time change the rules that govern your use of the App/Website. Your use of the App/Website following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the App/Website from time to time including, but not limited to, content and equipment and/or software needed for access or use.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

User Conduct

By accessing this App/Website, you acknowledge and agree that:

(a) To comply with all applicable laws regarding online conduct and acceptable material;
(b) Not to use the App/Website for any unauthorized or illigal use;
(c) By accessing this App/Website, you acknowledge and agree that:

  • to comply with all applicable laws and regulations regarding online conduct and acceptable material;
  • not to use the App/Website to purchase alcohol unless you and the alcohol recipient are 18 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
  • not to access the App/Website or services using a third-party's account/registration without the express consent of the account holder;
  • not to attempt, through any means, to gain unauthorised access to any part of the App/Website and/or any service, other account, computer system and/or network connected to any EASI Australia Pty Ltd server;
  • not to deep-link to the App/Website and/or access the App/Website manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the App/Website and/or any materials and/or other content on the App/Website, unless EASI Australia Pty Ltd has given you specific permission to do so in writing;
  • not to use the App/Website in any manner that could damage, disable, overburden and/or impair any EASI Australia Pty Ltd server, or the network(s) connected to any EASI Australia Pty Ltd server, and/or interfere with any other party’s use and enjoyment of the App/Website;
  • not to use the App/Website for illegal purposes, or as prohibited by these terms;
  • not to use the App/Website to engage in commercial activities apart from sanctioned use of EASI Australia Pty Ltd services;
  • not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the App/Website to any third party, including without limitation to build a competitive product and/or service;
  • not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the App/Website;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
  • not to disrupt, interfere with, or otherwise harm or violate the security of the App/Website, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the App/Website or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the App/Website may be so serious and incalculable that monetary compensation may not be sufficient or appropriate remedy and that EASI Australia Pty Ltd will be entitled to temporary and permanent injunctive relief to prohibit such use.

Text Alerts Electronic Communications

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this App/Website or through the other services, such as our “live support” and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights, Trademarks and other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of the App/Website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by the App/Website. The App/Website as a whole is protected by copyright, all worldwide rights-, titles and interests in and to which are owned by EASI Australia Pty Ltd.

All other trademarks, service marks, product names and company names or logos appearing on the App/Website are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the App/Website, and the App/Website as a whole, are intended solely for personal, noncommercial use by you. You may download or copy the downloadable materials displayed on the App/Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the App/Website, the App/Website as a whole, or any related software without the prior written permission of EASI Australia Pty Ltd.

User Content

EASI Australia Pty Ltd may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

You grant EASI Australia Pty Ltd an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use User Content on the App/Website and in all forms of media now known or hereafter invented (collectively, the "Uses"), without notification to and/or approval by you.

You further grant EASI Australia Pty Ltd a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of EASI Australia Pty Ltd, to attribute User Content to you in connection with the Uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the App/Website, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our App/Website, including without limitation in a compilation format, and publicly visible and accessible. EASI Australia Pty Ltd and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to User Content.

User Comments, Feedback and other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to EASI Australia Pty Ltd or otherwise disclosed, submitted or offered in connection with your use of the App/Website shall be and remain EASI Australia Pty Ltd’s property. Such disclosure, submission or offer shall constitute an assignment to EASI Australia Pty Ltd of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the App/Website. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the App/Website.

Pricing

On EASI App, the Prices and offers may differ from the prices and offers in the restaurant and the shops. Prices and offers may change from time to time without notification.

Privacy Statement

As a user of the App/Website, you acknowledge that you may provide company or personal information regarding yourself, including your tastes and preferences. You hereby authorise EASI Australia Pty Ltd to use such information in connection with any online or offline offering or any electronic mail offering directed to you. We are committed to protecting your privacy. Any information that we collect about you will be used to provide a more personalized shopping experience. By using the App/Website, you consent to the collection and use of this information by us.

Legal Compliance

You shall use the App/Website for lawful purposes only. You shall not transmit through App/Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to this App/Website for any breach of this provision or any other provision of this Agreement.

Warranty/Disclaimer of Liability

You acknowledge that use of the App/Website is at your sole risk. The App/Website is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the App/Website. This site and all contents of the App/Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the App/Website, that your use of the App/Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the App/Website, and that EASI Australia Pty Ltd shall not be liable for any damages of any kind related to your use of the App/Website

We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of EASI Australia Pty Ltd. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorised access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the App/Website.

Governing Law

The App/Website is created and controlled by EASI Australia Pty Ltd in the state of Victoria in Australia. The Federal laws of Australia and the State Laws of Victoria will govern all terms, conditions and disclaimers on the App/Website, including this Agreement, without giving effect to any principles of conflicts of laws.

EASI PRIVACY POLICY

EASI Australia Pty Ltd (ACN 628 727 060) trading as EASI (“EASI”) is committed to protecting your personal information in accordance with the Australian Privacy Principles.

By visiting or ordering services on this App/Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.

This document

The information in this document details how we comply with the requirements of the Privacy Act 1988 (Cth) in protecting the personal information we hold about you.

What is “personal information”?

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What we collect

Personal information collected by EASI generally comprises name, address, telephone number(s), electronic address(es) and other contact details and payment information such as credit or debit card information. We may also collect transaction details relating to your use of our products, services or benefits and information about your use of the Website and information about you from your communications with us whether in the form or electronic messages or posts that you place on our Website.

Why we collect information

Personal information is collected so that we may:

  • Provide you with access to our Website to access the services that you require;
  • Bill you and contact you with respect to the provision of our services;
  • Administer, support and improve our services to our customers;
  • Administer our client relationships;
  • Monitor and evaluate our service delivery and client satisfaction;
  • Verify your identity;
  • Provide targeting marketing materials and promotions;
  • Assisting clients with queries;

Use and Disclosure

EASI will only use and disclose information for the primary purpose it was collected, or for a secondary purpose when it can be demonstrated that it is relevant to the primary purpose.

Generally this will mean:

  • you will have a reasonable expectation that EASI may use and/or disclose such information for the secondary purpose; or
  • you, or if unable, your authorised agent or legal representative, has given consent; or
  • such use and/or disclosure is required, authorised or permitted under law, or for lawful action, or for the prevention of unlawful activity; or
  • the use and/or disclosure is for statistical purposes.

What if you provide incomplete or inaccurate information?

We may not be able to provide you with the services you are seeking.

How we hold personal information

All information collected by EASI are stored on our network where access is limited to employees or contractors who are involved in the management, provision and monitoring of services we provide to you.

Your personal information will not be handled or be made available for any other entities, parties other than as provided in this Privacy Policy Statement.

Storage and security of your personal information

EASI takes all reasonable steps to ensure personal information is held securely. EASI excludes all liability, including negligence, for the consequences of unauthorised access of personal information, except to the extent it cannot be excluded by operation of statute. Some of your personal information may be required to be transmitted to a third-party (e.g. payment processing) in such an event EASI will not be responsible or liable for the use or misuse of this information, if you do not agree with these terms please immediately cease using EASI.

We may store your files in hard copy or electronically in our ordinary systems. These may include Australian-based cloud servers or the servers of third parties within Australia. You agree to allow our service provider to store your personal information overseas. Whilst we take reasonable steps to ensure the privacy of your information, you agree to be also bound by the terms of our third-party providers.

We use a range of security measures to protect personal information that we hold, including:

  • mandatory password protection on all computers; and
  • firewall and / or antivirus / malware software; and
  • systems and access controls to restrict access to information on a need to know basis.

Our employees, contractors, agents and third party service providers who provide services related to our information systems, are required to respect the confidentiality of any personal information held by us. In light of new technologies, we may review and update our security measures. Nevertheless, no Internet data transmission can be guaranteed as totally secure.

Who we may communicate with

In order to provide services to clients, we need to communicate with:

  • our payment processing services provider;
  • our partner restaurants with whom you have placed an order;
  • if required or authorised to do so, regulatory bodies and government agencies;
  • other organisations that in conjunction with us provide services to you.

In all circumstances where personal information may become known to our contractors, agents and outsourced service providers, there are confidentiality arrangements in place. Contractors, agents and outsourced service providers are not able to use or disclose personal information for any purposes other than our own.

EASI takes its obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing

EASI may also use and disclose your personal information to send direct marketing to you from:

  • EASI Australia Pty Ltd;
  • Our related bodies corporate;
  • Third parties who provide services to us; and
  • Third parties, if EASI Australia Pty Ltd reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Change of Control

The business and assets of EASI Australia Pty Ltd may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of EASI Australia Pty Ltd or its assets if that outcome occurs.

Third party privacy practices

This privacy policy governs the use and disclosure of personal information and storage of those information we collect from you. If you disclose any of your information to others, or if directed to a third-party website/services, their privacy notices and practices will apply.

We cannot guarantee the privacy or security of your information once you provide it to any third-party and we encourage you to evaluate their privacy and security policies. We expressly exclude all liability that may be associated to it directly or indirectly.

Disclosure required by law

We may be required to disclose customer information by law.

Disclosure as a result of your actions

There may be circumstances in which we consider you, by your actions, to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your circumstances publicly to the media, in such a way as to leave us with little alternative but to respond publicly).

Anonymity and Pseudonymity

We are happy to respond to queries made anonymously or by pseudonym as we do not collect personal information of individuals unless it is reasonably necessary for one or more of our functions or activities.

General enquiries with respect to the services we provide can generally be made anonymously or by pseudonym without the need for you to disclose any personal information. We do not record telephone conversations unless we advise you before you proceed with your enquiry and at which point you can request to remain anonymous. We do not keep copies of general enquiry voice messages left on our answering machines or store information provided on our online forms by prospective clients. We may de-identify such information and use the same for statistical analysis as to the demand for the various services that we provide.

When, however, you engage EASI to provide services to you, we will not be able to assess your circumstances or deliver the services that you desire without collecting personal information from you.

Personal information quality Online Collection of information via App activity

For statistical purposes we collect information on App activity (such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide EASI with statistics that can be used to analyse and improve their web sites.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our App/Website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data
is collected on these occasions.

Telephone

We may monitor and record telephone calls for training and security purposes.

Our goal is to ensure that the personal information we hold is accurate, complete and up-to-date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

We may take steps to update personal information, for example, an address, by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls. Identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

Links to other websites

Our web sites may contain links to other web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours.

Personal information security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

  • employing physical and electronic means such as alarms and guards (as required) to protect against unauthorised access to buildings.

Where information we hold is identified as no longer needed for any purpose we ensure it is effectively and securely destroyed, for example, by shredding in the case of paper records or by degaussing (demagnetism of the medium using alternating electric currents) and other means in the case of electronic records
 and equipment.

  • educating our staff as to their obligations with regard to your personal information;
  • requiring our staff to use passwords and/or smartcards when accessing our systems.

Access to personal information Changes to our privacy and information handling practices

EASI may make changes to its privacy and information handling practices from time to time for any reason. We will publish those changes on our web sites and, if there are important changes or a lot of minor changes, by updating this document.

This document is dated

To opt–out of receiving marketing information altogether, you can:

  • ‘tick the box’ on the relevant form when you apply for a product or service; or
  • call us on 1300999990(AU)、0385959848(11:00-20:00)

You can request us to provide you with access to the personal information we hold about you or amend personal information we hold on you.

How to gain access

Requests for access to limited amounts of personal information, such as checking to see what address or telephone number we have recorded, can generally be handled over the telephone.

With regards to request for access to more substantial amounts of personal information, such as details of what is recorded in your loan file, we will require you to complete and sign the attached ‘Request for Access to Personal Information under the Australian Privacy Principles’ form, and either email it to the office manager at

[email protected], or hand it in to EASI offices at Unit 22/277 Middleborough Road, Box Hill South VIC 3128 Australia.

Responding to an access request

We will respond to your access request as soon as possible. We will endeavour to comply with your request within 14 days of its receipt but, if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days. It will help us provide access if you can tell us what you are looking for. Your identity will be confirmed (including by verifying your signature) before access is provided.

An access charge may apply

An access charge may apply, but not to the request itself. The charge is for the time we spend on locating, collating and explaining the information you request (generally based on a rate of $60 per hour or part thereof) plus any photocopying costs and out of pocket expenses (such as freight and travelling costs).

Requests may be denied or limited

If particular circumstances apply, we are permitted by the Privacy Act to deny your request for access, or limit the access we provide. We will let you know why your request is denied or limited. Some instances where we may deny access will be:

  • where giving access will reveal evaluative information generated within EASI in connection with a commercially sensitive decision –making decision;
  • denying access is required or authorised by or under an Australian law or a court/tribunal order;
  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
  • the information relates to existing or anticipated legal proceeding between EASI and you;

Enquiries Contact us about our privacy and information handling practices

If you have any questions or would like further information about our privacy and information handling practices, please contact us by:

  • email at [email protected] or ring us on 1300999990、0385959848(11:00-20:00) or writing to the address below:
    EASI, Unit 22/277 Middleborough Road, Box Hill South VIC 3128, Australia

Making a privacy complaint

We recognise that even in the best run organisations things can go wrong. Should you have a privacy complaint, please tell us because it gives us the opportunity to fix the problem. We offer a free internal complaint resolution scheme to all of our customers. Our personal and small business customers also have free access to an external dispute resolution scheme.

To assist us in helping you, we ask you to follow a simple three-step process:

  • Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  • Contact us at EASI, where your situation will be reviewed and if possible resolved straight away. A quick chat is all that is required to resolve most issues.
  • If at this stage the matter has not been resolved to your satisfaction, please contact our office using the above contact points. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to regain your confidence.

If you are still not satisfied, we will tell you about the external dispute resolution avenues available to you.

EASI Global (NZ) Limited
APP/WEBSITE TERMS AND CONDITIONS

ORDERING USING THIS APP

Customers (“Customers”) can access this App/Website by registering to create an account (“EASI Account”).

CUSTOMERS’ ACKNOWLEDGEMENTS

Customers acknowledge that:

(a) they rely on their own judgment as to their choice of the eateries and groceries (“Suppliers”) with whom they place their orders and have not based their decision on information provided by EASI in their decision;

(b) in paying for the food, beverage and groceries offerings to the suppliers, they have not relied on EASI’s expertise in selecting or qualifying the suppliers’ listings (“Listings”) on this App/Website;

(c) EASI is an independent party to the suppliers and does not provide any warranty as to the quality or suitability of the food, beverage and groceries offerings in the listings;

(d) EASI is not an owner/operator of food, beverage and groceries establishment and does not represent any supplier or cooks featured in this App or on the website;

(e) EASI does not endorse any supplier who are featured on the App/Website;

(f) EASI does not provide actual delivery service and the delivery service is provided by independent delivery partners;

(g) EASI only connects customers, suppliers and delivery partners, and dissatisfaction with food, beverage and groceries purchased and/or delivery service will need to be directed to the relevant suppliers and/or delivery partners directly;

(h) they are required to provide customary billing information such as name, billing address and credit information to EASI Australia Pty Ltd and its payment processor;

(i) where they elect to pay in cash, payment must be made in full to the delivery personnel upon receipt of the orders;

(j) where payments are made in cash and the customers are not satisfied with respect to the food, beverage and groceries orders, they acknowledge that all complaints with respect to the contents of the orders will need to be directed to the suppliers directly;

(k) where payments are made through EASI’s Website or App, a full refund may be requested by sending a request setting out the details of the order, proof of how substandard the food, beverage and groceries were and the reasons for the refund to [email protected] within 72 hours of receiving the meal. In the event that EASI approves the refund, the supplier will not receive the fees paid and the maximum refund in each instance is the amount of the bill.

(l) accompanying pictures are for illustrative purposes only and may differ from the actual product. These are for reference only and EASI makes no representation as to the actual product you receive.

USERS

This App/Website may contain links to third party sites and EASI is not responsible for any damages which may be caused to a user arising from the user’s access to any third party sites.

DELIVERY OF ALCOHOLIC BEVERAGES

By placing an order which contains alcohol, you expressly acknowledge and agree that you are at least 18 years old or above and will provide proof of age or any government-issued identification card at the time of delivery.

EASI reserves the right to refuse to deliver any alcohol to any person for any reason whatsoever and including but not limited to refusing delivery to a person(s) who EASI reasonably believe are intoxicated, drunk or disorderly, refusing delivery to specific buildings for access or safety reasons, or refusing delivery because EASI reasonably believes that the alcoholic beverages will, may or are likely to be supplied to persons under the age of 18 years following delivery or who does not appear, or cannot prove they are, aged 18 or over. EASI also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of drugs.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

We hereby expressly clarify that we do not sell and/or supply any alcohol.

The age for purchasing alcohol in New Zealand is 18. This means anyone who is aged 18 years or over and shows approved ID can enter licensed premises and buy alcohol. In some circumstances, people under 18 may be allowed in licensed premises even though they are not allowed to buy alcohol. It is illegal to supply alcohol to someone under the age of 18 years unless:

  • the person supplying the alcohol is the parent or legal guardian and the alcohol is supplied in a responsible manner, or
  • the person supplying alcohol has the express consent of the young person’s parent or legal guardian and the alcohol is supplied in a responsible manner.

You could be fined up to NZD $2,000 if you don't follow the law. There is no age at which it is illegal to drink alcohol in New Zealand.

LIMITATION OF LIABILITY

Under no circumstances will EASI be liable for any losses or damages whatsoever (including death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained in this App/Website. To the extent permitted under New Zealand Consumer Guarantees Act, EASI excludes all liability (negligent or otherwise) to uses of this App/Website or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of system or process of data) arising from or in connection with any use of the information in this App or on this Website.

GOVERNING LAW

The supply of services by EASI sets out in this arrangement is governed by the laws of New Zealand and all parties agree to submit to the non-exclusive jurisdiction of the courts of New Zealand or any other courts which have jurisdiction to hear appeals therefrom.

CANCELLATION

An order can be cancelled on the App before proceeding with payment. However, once an order is placed, there are limited circumstances where you are able to cancel the order online. We encourage you to check your orders carefully before placing them.

Customers can only cancel an order more than 8 hours before the scheduled delivery time by calling or text the customer service on the App.

We will not be liable to you or any third party by reason of a refusal, suspension or cancellation or by reason of the unwinding of any order permitted under these terms, after processing your payment option has commenced.

DISPUTE RESOLUTION

In the event of a dispute arising in respect of any aspect of these terms and conditions, the parties agree to refer the matter to mediation as provided below and only upon failure to settle the dispute through mediation will the parties initiate legal proceedings with respect to the same.

The mediation procedure is as follows:

  • a party may commence mediation by serving a mediation notice on the other party;
  • the notice must state that a dispute has arisen and identify the nature of the dispute;
  • the parties must jointly request appointment of a mediator. If the parties fail to agree on the appointment within seven (7) days of service of the mediation notice, either party may apply to the President of the Law Institute of New Zealand or the nominee of the President to appoint a mediator;
  • once the mediator has accepted the appointment the parties must comply with the mediator’s instructions;
  • if the dispute is not resolved within thirty (30) days of the appointment of the mediator, or any other period agreed by the parties in writing, the mediation ceases.
  • The mediator may fix charges for the mediation which charges must be borne equally by the parties.

TERMS AND CONDITIONS ON THE USE OF OUR APP

Use of our APP

Welcome to our application (“App/Website”). This App/Website is published by or on behalf of EASI Australia Pty Ltd. Before you use this App/Website, please read the following basic terms that govern your use of the App/Website. By using the App/Website, you agree to follow and be bound by these terms (the “Agreement”).

General

We may from time to time change the rules that govern your use of the App/Website. Your use of the App/Website following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the App/Website from time to time including, but not limited to, content and equipment and/or software needed for access or use.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

User Conduct

By accessing this App/Website, you acknowledge and agree that:

(a) To comply with all applicable laws regarding online conduct and acceptable material;
(b) Not to use the App/Website for any unauthorized or illegal use;
(c) By accessing this App/Website, you acknowledge and agree that:

  • to comply with all applicable laws and regulations regarding online conduct and acceptable material;
  • not to use the App/Website to purchase alcohol unless you and the alcohol recipient are 18 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
  • not to access the App/Website or services using a third-party's account/registration without the express consent of the account holder;
  • not to attempt, through any means, to gain unauthorised access to any part of the App/Website and/or any service, other account, computer system and/or network connected to any EASI server;
  • not to deep-link to the App/Website and/or access the App/Website manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the App/Website and/or any materials and/or other content on the App/Website, unless EASI has given you specific permission to do so in writing;
  • not to use the App/Website in any manner that could damage, disable, overburden and/or impair any EASI’s server, or the network(s) connected to any EASI’s server, and/or interfere with any other party’s use and enjoyment of the App/Website;
  • not to use the App/Website for illegal purposes, or as prohibited by these terms;
  • not to use the App/Website to engage in commercial activities apart from sanctioned use of EASI’s services;
  • not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the App/Website to any third party, including without limitation to build a competitive product and/or service;
  • not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the App/Website;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
  • not to disrupt, interfere with, or otherwise harm or violate the security of the App/Website, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the App/Website or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the App/Website may be so serious and incalculable that monetary compensation may not be sufficient or appropriate remedy and that EASI will be entitled to temporary and permanent injunctive relief to prohibit such use.

Text Alerts Electronic Communications

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this App/Website or through the other services, such as our “live support” and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights, Trademarks and other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of the App/Website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by the App/Website. The App/Website as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by EASI.

All other trademarks, service marks, product names and company names or logos appearing on the App/Website are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the App/Website, and the App/Website as a whole, are intended solely for personal, noncommercial use by you. You may download or copy the downloadable materials displayed on the App/Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the App/Website, the App/Website as a whole, or any related software without the prior written permission of EASI.

User Content

EASI may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

EASI may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

You further grant EASI a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of EASI, to attribute user content to you in connection with the uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the App/Website, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our App/Website, including without limitation in a compilation format, and publicly visible and accessible. EASI and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to user content.

User Comments, Feedback and other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to EASI or otherwise disclosed, submitted or offered in connection with your use of the App/Website shall be and remain EASI’s property. Such disclosure, submission or offer shall constitute an assignment to EASI of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the App/Website. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the App/Website.

Pricing

On EASI App, the prices and offers may differ from the prices and offers in the restaurant and the shops. Prices and offers may change from time to time without notification.

Privacy Statement

As a user of the App/Website, you acknowledge that you may provide company or personal information regarding yourself, including your tastes and preferences. You hereby authorise EASI to use such information in connection with any online or offline offering or any electronic mail offering directed to you. We are committed to protecting your privacy. Any information that we collect about you will be used to provide a more personalized shopping experience. By using the App/Website, you consent to the collection and use of this information by us.

Legal Compliance

You shall use the App/Website for lawful purposes only. You shall not transmit through App/Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to this App/Website for any breach of this provision or any other provision of this Agreement.

Warranty/Disclaimer of Liability

You acknowledge that use of the App/Website is at your sole risk. The App/Website is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the App/Website. This site and all contents of the App/Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the App/Website, that your use of the App/Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the App/Website, and that EASI shall not be liable for any damages of any kind related to your use of the App/Website。

We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of EASI. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorised access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the App/Website.

Governing Law

The supply of services by EASI set out in this arrangement is governed by the laws of New Zealand and all parties agree to submit to the non-exclusive jurisdiction of the courts of New Zealand or any other courts which have jurisdiction to hear appeals therefrom.

The validity of this governing law clause is not contested. The terms shall be binding to the benefit of the parties hereto and their successors and assigns. all parties agree to submit to the non-exclusive jurisdiction of the courts of New Zealand or any other courts which have jurisdiction to hear appeals therefrom.

EASI PRIVACY POLICY

EASI is committed to protecting your personal information in accordance with the New Zealand’s Privacy Principles.

By visiting or ordering services on this App/Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.

This document

The information in this document details how we comply with the requirements of the Privacy Act 1993 in protecting the personal information we hold about you.

What is “personal information”?

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What we collect

Personal information collected by EASI generally comprises name, address, telephone number(s), electronic address(es) and other contact details and payment information such as credit or debit card information. We may also collect transaction details relating to your use of our products, services or benefits and information about your use of the Website and information about you from your communications with us whether in the form or electronic messages or posts that you place on our Website.

Why we collect information

Personal information is collected so that we may:

  • Provide you with access to our Website to access the services that you require;
  • Bill you and contact you with respect to the provision of our services;
  • Administer, support and improve our services to our customers;
  • Administer our client relationships;
  • Monitor and evaluate our service delivery and client satisfaction;
  • Verify your identity;
  • Provide targeting marketing materials and promotions;
  • Assisting clients with queries;

Use and Disclosure

EASI will only use and disclose information for the primary purpose it was collected, or for a secondary purpose when it can be demonstrated that it is relevant to the primary purpose.

Generally this will mean:

  • you will have a reasonable expectation that EASI may use and/or disclose such information for the secondary purpose; or
  • you, or if unable, your authorised agent or legal representative, has given consent; or
  • such use and/or disclosure is required, authorised or permitted under law, or for lawful action, or for the prevention of unlawful activity; or
  • the use and/or disclosure is for statistical purposes.

What if you provide incomplete or inaccurate information?

We may not be able to provide you with the services you are seeking.

How we hold personal information

All information collected by EASI are stored on our network where access is limited to employees or contractors who are involved in the management, provision and monitoring of services we provide to you.

Your personal information will not be handled or be made available for any other entities, parties other than as provided in this Privacy Policy Statement.

Storage and security of your personal information

EASI takes all reasonable steps to ensure personal information is held securely. EASI excludes all liability, including negligence, for the consequences of unauthorised access of personal information, except to the extent it cannot be excluded by operation of statute. Some of your personal information may be required to be transmitted to a third-party (e.g. payment processing) in such an event EASI will not be responsible or liable for the use or misuse of this information, if you do not agree with these terms please immediately cease using EASI.

We may store your files in hard copy or electronically in our ordinary systems. These may include New Zealand-based cloud servers or the servers of third parties within New Zealand. You agree to allow our service provider to store your personal information overseas. Whilst we take reasonable steps to ensure the privacy of your information, you agree to be also bound by the terms of our third-party providers.

We use a range of security measures to protect personal information that we hold, including:

  • mandatory password protection on all computers; and
  • firewall and / or antivirus / malware software; and
  • systems and access controls to restrict access to information on a need to know basis.

Our employees, contractors, agents and third party service providers who provide services related to our information systems, are required to respect the confidentiality of any personal information held by us. In light of new technologies, we may review and update our security measures. Nevertheless, no Internet data transmission can be guaranteed as totally secure.

Who we may communicate with

In order to provide services to clients, we need to communicate with:

  • our payment processing services provider;
  • our partner restaurants with whom you have placed an order;
  • if required or authorised to do so, regulatory bodies and government agencies;
  • other organisations that in conjunction with us provide services to you.

In all circumstances where personal information may become known to our contractors, agents and outsourced service providers, there are confidentiality arrangements in place. Contractors, agents and outsourced service providers are not able to use or disclose personal information for any purposes other than our own.

EASI takes its obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing

EASI may also use and disclose your personal information to send direct marketing to you from:

  • EASI
  • Our related bodies corporate;
  • Third parties who provide services to us; and
  • Third parties, if EASI reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Change of Control

The business and assets of EASI may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of EASI or its assets if that outcome occurs.

Third party privacy practices

This privacy policy governs the use and disclosure of personal information and storage of those information we collect from you. If you disclose any of your information to others, or if directed to a third-party website/services, their privacy notices and practices will apply.

We cannot guarantee the privacy or security of your information once you provide it to any third-party and we encourage you to evaluate their privacy and security policies. We expressly exclude all liability that may be associated to it directly or indirectly.

Disclosure required by law

We may be required to disclose customer information by law.

Disclosure as a result of your actions

There may be circumstances in which we consider you, by your actions, to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your circumstances publicly to the media, in such a way as to leave us with little alternative but to respond publicly).

Anonymity and Pseudonymity

We are happy to respond to queries made anonymously or by pseudonym as we do not collect personal information of individuals unless it is reasonably necessary for one or more of our functions or activities.

General enquiries with respect to the services we provide can generally be made anonymously or by pseudonym without the need for you to disclose any personal information. We do not record telephone conversations unless we advise you before you proceed with your enquiry and at which point you can request to remain anonymous. We do not keep copies of general enquiry voice messages left on our answering machines or store information provided on our online forms by prospective clients. We may de-identify such information and use the same for statistical analysis as to the demand for the various services that we provide.

When, however, you engage EASI to provide services to you, we will not be able to assess your circumstances or deliver the services that you desire without collecting personal information from you.

Personal information quality Online Collection of information via App activity

For statistical purposes we collect information on App activity (such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide EASI with statistics that can be used to analyse and improve their web sites.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our App/Website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data
is collected on these occasions.

Telephone

We may monitor and record telephone calls for training and security purposes.

Our goal is to ensure that the personal information we hold is accurate, complete and up-to-date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

We may take steps to update personal information, for example, an address, by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls. Identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

Links to other websites

Our web sites may contain links to other web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours.

Personal information security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

  • employing physical and electronic means such as alarms and guards (as required) to protect against unauthorised access to buildings.

Where information we hold is identified as no longer needed for any purpose we ensure it is effectively and securely destroyed, for example, by shredding in the case of paper records or by degaussing (demagnetism of the medium using alternating electric currents) and other means in the case of electronic records
 and equipment.

  • educating our staff as to their obligations with regard to your personal information;
  • requiring our staff to use passwords and/or smartcards when accessing our systems.

Access to personal information Changes to our privacy and information handling practices

EASI may make changes to its privacy and information handling practices from time to time for any reason. We will publish those changes on our web sites and, if there are important changes or a lot of minor changes, by updating this document.

This document is dated

To opt–out of receiving marketing information altogether, you can:

  • ‘tick the box’ on the relevant form when you apply for a product or service; or
  • call us on 0212878808

You can request us to provide you with access to the personal information we hold about you or amend personal information we hold on you.

How to gain access

Requests for access to limited amounts of personal information, such as checking to see what address or telephone number we have recorded, can generally be handled over the telephone.

With regards to request for access to more substantial amounts of personal information, such as details of what is recorded in your loan file, we will require you to complete and sign the attached ‘Request for Access to Personal Information under the New Zealand Privacy Principles’ form, and either email it to the office manager at [email protected], or hand it in to EASI offices at 35/26 Mary Street, Mt Eden, Auckland, 1024, New Zealand.

Responding to an access request

We will respond to your access request as soon as possible. We will endeavour to comply with your request within 14 days of its receipt but, if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days. It will help us provide access if you can tell us what you are looking for. Your identity will be confirmed (including by verifying your signature) before access is provided.

An access charge may apply

An access charge may apply, but not to the request itself. The charge is for the time we spend on locating, collating and explaining the information you request (generally based on a rate of $60 per hour or part thereof) plus any photocopying costs and out of pocket expenses (such as freight and travelling costs).

Requests may be denied or limited

If particular circumstances apply, we are permitted by the Privacy Act to deny your request for access or limit the access we provide. We will let you know why your request is denied or limited. Some instances where we may deny access will be:

  • where giving access will reveal evaluative information generated within EASI in connection with a commercially sensitive decision –making decision;
  • denying access is required or authorised by or under a New Zealand’s law or a court/tribunal order;
  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
  • the information relates to existing or anticipated legal proceeding between EASI and you;

Enquiries Contact us about our privacy and information handling practices

If you have any questions or would like further information about our privacy and information handling practices, please contact us by:

  • email at [email protected] or ring us on 0212878808 or writing to the address of 35/26 Mary Street, Mt Eden, Auckland, 1024, New Zealand.

Making a privacy complaint

We recognise that even in the best run organisations things can go wrong. Should you have a privacy complaint, please tell us because it gives us the opportunity to fix the problem. We offer a free internal complaint resolution scheme to all of our customers. Our personal and small business customers also have free access to an external dispute resolution scheme.

To assist us in helping you, we ask you to follow a simple three-step process:

  • Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  • Contact us at EASI, where your situation will be reviewed and if possible resolved straight away. A quick chat is all that is required to resolve most issues.
  • If at this stage the matter has not been resolved to your satisfaction, please contact our office using the above contact points. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to regain your confidence.

If you are still not satisfied, we will tell you about the external dispute resolution avenues available to you.

EASI UK Operation Ltd
APP/WEBSITE TERMS AND CONDITIONS

INFORMATION ABOUT US

Company Details: EASI UK Operation Ltd, (*we* or *us* or *EASI UK*) incorporated and registered in England and Wales, whose registered office is at 6th Floor Tollhouse Hill, City Gate East, Nottingham, United Kingdom, NG1 5FS. Our company registration number is 12134585.

About Us: EASI UK is a business where we deliver to you, food that is prepared by independent restaurants (our *Partner Restaurants*). We link you and our Partner Restaurants, allowing you to view and order foods and drinks from the menu provided by them. In doing so, EASI UK markets the foods and drinks on behalf of our local Partner Restaurants, concludes orders on their behalf and delivers the meals to you.

EASI UK Operation Ltd, EASI UK Delivery Ltd, EASI Global Ltd, and EASI Australia Pty Ltd are jointly referred to as the “EASI”.

SERVICE AVAILABILITY

EASI UK offers an ordering and delivery service from our Partner Restaurants within the United Kingdom. Each Partner Restaurant has a prescribed delivery area. This is to ensure that their Meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a Partner Restaurant. Operating hours will vary depending on local trading conditions and the availability of our Partner Restaurants. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Restaurant.

ORDERING USING THIS APP

Customers (“Customers”) can access this App/Website by registering to create an account (“EASI Account”).

CUSTOMERS’ ACKNOWLEDGEMENTS

Customers acknowledge that:

(a) All Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. EASI cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

(b) they rely on their own judgment as to their choice of the eateries and groceries (“Suppliers”) with whom they place their orders and have not based their decision on information provided by EASI in their decision;

(c) in paying for the food, beverage and groceries offerings to the Suppliers, they have not relied on EASI’s expertise in selecting or qualifying the Suppliers’ listings (“Listings”) on this App/Website;

(d) EASI is an independent party to the Suppliers and does not provide any warranty as to the quality or suitability of the food, beverage and groceries offerings in the Listings;

(e) EASI is not an owner/operator of food, beverage and groceries establishment and does not represent any supplier or cooks featured in this App or on the website;

(f) EASI does not endorse any Supplier who are featured on the App/Website;

(g) EASI does not provide actual delivery service and the delivery service is provided by independent Delivery Partners;

(h) EASI only connects Customers, Suppliers and Delivery Partners, and dissatisfaction with food , beverage and groceries purchased and/or delivery service will need to be directed to the relevant Suppliers and/or Delivery Partners directly;

(i) they are required to provide customary billing information such as name, billing address and credit information to EASI UK Operation Ltd and its payment processor;

(j) where they elect to pay in cash, payment must be made in full to the delivery personnel upon receipt of the orders;

(k) where payments are made in cash and the Customers are not satisfied with respect to the food , beverage and groceries orders, they acknowledge that all complaints with respect to the contents of the orders will need to be directed to the Suppliers directly;

(l) where payments are made through EASI’s Website or App, a full refund may be requested by sending a request setting out the details of the order, proof of how substandard the food, beverage and groceries were and the reasons for the refund to [email protected] within 72 hours of receiving the meal. In the event that EASI UK Operation Ltd approves the refund, the Supplier will not receive the fees paid and the maximum refund in each instance is the amount of the bill.

(m) accompanying pictures are for illustrative purposes only and may differ from the actual product. These are for reference only and EASI makes no representation as to the actual product you receive.

USERS

This App/Website may contain links to third party sites and EASI is not responsible for any damages which may be caused to a user arising from the user’s access to any third-party sites.

AVAILABILITY AND DELIVERY

Our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.

DELIVERY OF ALCOHOLIC BEVERAGES

By placing an order which contains alcohol, you expressly acknowledge and agree that you are at least 18 years old or above and will provide proof of age or any government-issued identification card at the time of delivery.

EASI reserves the right to refuse to deliver any alcohol to any person for any reason whatsoever and including but not limited to refusing delivery to a person(s) who EASI reasonably believe are intoxicated, drunk or disorderly, refusing delivery to specific buildings for access or safety reasons, or refusing delivery because EASI reasonably believes that the alcoholic beverages will, may or are likely to be supplied to persons under the age of 18 years following delivery or who does not appear, or cannot prove they are, aged 18 or over. EASI also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of drugs.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

In the event that EASI is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

OUR LIABILITY

To the extent permitted by law, EASI provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither EASI nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that EASI or the Partner Restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way EASI’s or any Partner Restaurant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

LIMITATION OF LIABILITY

Under no circumstances will EASI be liable for any losses or damages whatsoever (including death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained in this App/Website. To the extent permitted under Consumer Rights Act, EASI excludes all liability (negligent or otherwise) to uses of this App/Website or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of system or process of data) arising from or in connection with any use of the information in this App or on this Website.

EVENTS OUTSIDE OUR CONTROL

No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in this clause shall excuse the Customer from any payment obligations under this Agreement.

WAIVER

Neither you, EASI nor the Partner Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

SEVERABILITY

If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

ENTIRE AGREEMENT

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

EASI may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

GOVERNING LAW

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Having said that, the App/Website is created and controlled by EASI in the state of Victoria in Australia. The Federal laws of Australia and the State Laws of Victoria have the right to govern all terms, conditions and disclaimers on the App/Website, including this Agreement, without giving effect to any principles of conflicts of laws as well.

CANCELLATION

An order can be cancelled on the App before proceeding with payment. However, once an order becomes a Started Order, there are limited circumstances where you are able to cancel the order online. A Partner Restaurant will classify a bad order as any order which is cancelled after food has been used to start preparing the order (a "Started Order"). We encourage you to check your orders carefully before placing them.

EASI and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause.

Any payment made prior to an order being cancelled by EASI or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order.

Any order cancelled after it becomes a Started Order (usually around 20 minutes) will be charged to you. EASI alone will determine whether an order is a Started Order or not.

If, in extreme cases, an order has still not arrived after 1 hour and 30 minutes, and you decide to cancel, you will be refunded the whole amount.

We will not be liable to you or any third party by reason of a refusal, suspension or cancellation or by reason of the unwinding of any order permitted under these Terms, after processing your payment option has commenced.

DISPUTE RESOLUTION

In the event of a dispute arising in respect of any aspect of these terms and conditions, the parties agree to refer the matter to mediation as provided below and only upon failure to settle the dispute through mediation will the parties initiate legal proceedings with respect to the same.

The mediation procedure is as follows:

  • a party may commence mediation by serving a mediation notice on the other party;
  • the notice must state that a dispute has arisen and identify the nature of the dispute;
  • the parties must jointly request appointment of a mediator. If the parties fail to agree on the appointment within seven (7) days of service of the mediation notice, either party may apply to the local governmental institutions to appoint a mediator;
  • once the mediator has accepted the appointment the parties must comply with the mediator’s instructions;
  • if the dispute is not resolved within thirty (30) days of the appointment of the mediator, or any other period agreed by the parties in writing, the mediation ceases.
  • The mediator may fix charges for the mediation which charges must be borne equally by the parties.

TERMS AND CONDITIONS ON THE USE OF OUR APP

Use of our APP

Welcome to our application (“App/Website”). This App/Website is published by or on behalf of EASI. Before you use this App/Website, please read the following basic terms that govern your use of the App/Website. By using the App/Website, you agree to follow and be bound by these terms (the “Agreement”).

General

We may from time to time change the rules that govern your use of the App/Website. Your use of the App/Website following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the App/Website from time to time including, but not limited to, content and equipment and/or software needed for access or use.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

User Conduct

By accessing this App/Website, you acknowledge and agree that:

(a) To comply with all applicable laws regarding online conduct and acceptable material;

(b) Not to use the App/Website for any unauthorized or illegal use;

(c) By accessing this App/Website, you acknowledge and agree that:

  • to comply with all applicable laws and regulations regarding online conduct and acceptable material;
  • not to use the App/Website to purchase alcohol unless you and the alcohol recipient are 18 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
  • not to access the App/Website or services using a third-party's account/registration without the express consent of the account holder;
  • not to attempt, through any means, to gain unauthorised access to any part of the App/Website and/or any service, other account, computer system and/or network connected to any EASIEASI server;
  • not to deep-link to the App/Website and/or access the App/Website manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the App/Website and/or any materials and/or other content on the App/Website, unless EASI has given you specific permission to do so in writing;
  • not to use the App/Website in any manner that could damage, disable, overburden and/or impair any EASI server, or the network(s) connected to any EASI server, and/or interfere with any other party’s use and enjoyment of the App/Website;
  • not to use the App/Website for illegal purposes, or as prohibited by these terms;
  • not to use the App/Website to engage in commercial activities apart from sanctioned use of EASI services;
  • not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the App/Website to any third party, including without limitation to build a competitive product and/or service;
  • not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the App/Website;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
  • not to disrupt, interfere with, or otherwise harm or violate the security of the App/Website, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the App/Website or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the App/Website may be so serious and incalculable that monetary compensation may not be sufficient or appropriate remedy and that EASI will be entitled to temporary and permanent injunctive relief to prohibit such use.

Text Alerts Electronic Communications

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this App/Website or through the other services, such as our “live support” and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights, Trademarks and other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of the App/Website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by the App/Website. The App/Website as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by EASI.

All other trademarks, service marks, product names and company names or logos appearing on the App/Website are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the App/Website, and the App/Website as a whole, are intended solely for personal, noncommercial use by you. You may download or copy the downloadable materials displayed on the App/Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the App/Website, the App/Website as a whole, or any related software without the prior written permission of EASI.

User Content

EASI may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

You grant EASI an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use User Content on the App/Website and in all forms of media now known or hereafter invented (collectively, the "Uses"), without notification to and/or approval by you.

You further grant EASI a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of EASI, to attribute User Content to you in connection with the Uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the App/Website, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our App/Website, including without limitation in a compilation format, and publicly visible and accessible. EASI and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to User Content.

User Comments, Feedback and other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to EASI or otherwise disclosed, submitted or offered in connection with your use of the App/Website shall be and remain EASI’s property. Such disclosure, submission or offer shall constitute an assignment to EASI of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the App/Website. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the App/Website.

Pricing

On EASI App, the Prices and offers may differ from the prices and offers in the restaurant and the shops. Price include VAT. Prices will vary between menus. Prices and offers may change from time to time without notification, but changes will not affect orders in respect of which you have been presented with EASI app, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process.

Privacy Statement

As a user of the App/Website, you acknowledge that you may provide company or personal information regarding yourself, including your tastes and preferences. You hereby authorise EASI to use such information in connection with any online or offline offering or any electronic mail offering directed to you. We are committed to protecting your privacy. Any information that we collect about you will be used to provide a more personalized shopping experience. By using the App/Website, you consent to the collection and use of this information by us.

Legal Compliance

You shall use the App/Website for lawful purposes only. You shall not transmit through App/Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to this App/Website for any breach of this provision or any other provision of this Agreement.

Warranty/Disclaimer of Liability

You acknowledge that use of the App/Website is at your sole risk. The App/Website is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the App/Website. This site and all contents of the App/Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the App/Website, that your use of the App/Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the App/Website, and that EASI shall not be liable for any damages of any kind related to your use of the App/Website

We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of EASI. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorised access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the App/Website.

Governing Law

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Having said that, the App/Website is created and controlled by EASI in the state of Victoria in Australia. The Federal laws of Australia and the State Laws of Victoria have the right to govern all terms, conditions and disclaimers on the App/Website, including this Agreement, without giving effect to any principles of conflicts of laws as well.

EASI PRIVACY POLICY

EASI UK Operation Ltd (Company Number: 12134585) trading as EASI (“EASI”) is committed to protecting your personal information in accordance with the General Data Protection Regulation.

By visiting or ordering services on this App/Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.

This document

This Privacy Policy governs the manner in which EASI collects, uses, maintains and discloses information collected from users (each, a “User”) of the easi.com.au website and EASI app (“Site”). This privacy policy applies to the Site and all products and services offered by EASI. The information in this document details how we apply with the requirements of the General Data Protection Regulation in protecting the personal information we hold about you.

Definition of Personal Information

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Definition of Personal Information

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Definition of Personal Information

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The reasons for information collection

Personal information is collected so that we may:

  • Provide you with access to our Website to access the services that you require;
  • Bill you and contact you with respect to the provision of our services;
  • Administer, support and improve our services to our customers;
  • Administer our client relationships;
  • Monitor and evaluate our service delivery and client satisfaction;
  • Verify your identity;
  • Provide targeting marketing materials and promotions;
  • Assisting clients with queries;

How we use collected information

EASI may collect and use Users’ personal information for the following purposes:

  • To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To improve our Site. We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, please email us at [email protected]

How we protect and store your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

EASI takes all reasonable steps to ensure personal information is held securely. EASI excludes all liability, including negligence, for the consequences of unauthorised access of personal information, except to the extent it cannot be excluded by operation of statute. Some of your personal information may be required to be transmitted to a third-party (e.g. payment processing) in such an event EASI will not be responsible or liable for the use or misuse of this information, if you do not agree with these terms please immediately cease using EASI.

We may store your files in hard copy or electronically in our ordinary systems. These may include Australian-based cloud servers or the servers of third parties within Australia or the UK. You agree to allow our service provider to store your personal information overseas. Whilst we take reasonable steps to ensure the privacy of your information, you agree to be also bound by the terms of our third-party providers.

We use a range of security measures to protect personal information that we hold, including:

  • mandatory password protection on all computers; and
  • firewall and / or antivirus / malware software; and
  • To run a promotion, contest, survey or other Site feature
  • systems and access controls to restrict access to information on a need to know basis.

Our employees, contractors, agents and third-party service providers who provide services related to our information systems, are required to respect the confidentiality of any personal information held by us. In light of new technologies, we may review and update our security measures. Nevertheless, no Internet data transmission can be guaranteed as totally secure.

The parties we communicate with

In order to provide services to clients, we need to communicate with:

  • our payment processing services provider;
  • our partner restaurants with whom you have placed an order;
  • if required or authorised to do so, regulatory bodies and government agencies;
  • other organisations that in conjunction with us provide services to you.

In all circumstances where personal information may become known to our contractors, agents and outsourced service providers, there are confidentiality arrangements in place. Contractors, agents and outsourced service providers are not able to use or disclose personal information for any purposes other than our own.

EASI takes its obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing

EASI may also use and disclose your personal information to send direct marketing to you from:

  • EASI UK Operation Ltd;
  • Our related bodies corporate;
  • To run a promotion, contest, survey or other Site feature
  • Third parties who provide services to us; and
  • Third parties, if EASI UK Operation Ltd reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

EASI may also use and disclose your personal information to send direct marketing to you from:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Change of Control

The business and assets may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of EASI UK Operation Ltd or its assets if that outcome occurs.

Anonymity and Pseudonymity

We are happy to respond to queries made anonymously or by pseudonym as we do not collect personal information of individuals unless it is reasonably necessary for one or more of our functions or activities.

General enquiries with respect to the services we provide can generally be made anonymously or by pseudonym without the need for you to disclose any personal information. We do not record telephone conversations unless we advise you before you proceed with your enquiry and at which point you can request to remain anonymous. We do not keep copies of general enquiry voice messages left on our answering machines or store information provided on our online forms by prospective clients. We may de-identify such information and use the same for statistical analysis as to the demand for the various services that we provide.

When, however, you engage EASI to provide services to you, we will not be able to assess your circumstances or deliver the services that you desire without collecting personal information from you.

Personal information quality online collection of information via app activity

For statistical purposes we collect information on App activity (such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide EASI with statistics that can be used to analyse and improve their web sites.

Retention of your information

We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘How we use collected information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

Disclosure of your information

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may be required to disclose customer information by law.

There may be circumstances in which we consider you, by your actions, to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your circumstances publicly to the media, in such a way as to leave us with little alternative but to respond publicly).

Sharing your information internally

We share your information with other EASI group companies only where necessary for the purposes set out above

Sharing your information with third parties

We share your information with third party service providers. The types of third-party service providers whom we share your information with includes:

  • Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
  • IT service providers (including cloud providers): for the purposes of data storage and analysis;
  • Restaurant partners: that you have placed your order with so that they can fulfil your order, be made aware of any food allergies you have volunteered to tell them about, resolve issues, or improve their services;
  • Riders: so, they can deliver your order to you;
  • Customer support partners: who will help us to resolve any issues you may have with our services; and
  • Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf.

EASI will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
  • in order to enforce our contractual terms with you and any other agreement;
  • to protect the rights of EASI, restaurant partners, riders, or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our App/Website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data
is collected on these occasions.

Telephone

We may monitor and record telephone calls for training and security purposes.

Our goal is to ensure that the personal information we hold is accurate, complete and up to date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

We may take steps to update personal information, for example, an address, by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls. Identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

Links to other websites

Our web sites may contain links to other web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours.

Your rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

1. The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.

2. The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch by emailing us [email protected]

3. The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us by emailing us at [email protected]

4. The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by emailing us at [email protected]

5. The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.

6. The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

7. The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by emailing us at [email protected] Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

8. The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 7 and 8 above.

Personal information security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

  • employing physical and electronic means such as alarms and guards (as required) to protect against unauthorised access to buildings.

Where information we hold is identified as no longer needed for any purpose we ensure it is effectively and securely destroyed, for example, by shredding in the case of paper records or by degaussing (demagnetism of the medium using alternating electric currents) and other means in the case of electronic records
 and equipment.

  • educating our staff as to their obligations with regard to your personal information;
  • requiring our staff to use passwords and/or smartcards when accessing our systems.

Access to personal information changes to our privacy and information handling practices

EASI may make changes to its privacy and information handling practices from time to time for any reason. We will publish those changes on our web sites and, if there are important changes or a lot of minor changes, by updating this document.

This document is dated

To opt–out of receiving marketing information altogether, you can:

  • ‘tick the box’ on the relevant form when you apply for a product or service; or
  • call us on 0333 444 0880

You can request us to provide you with access to the personal information we hold about you or amend personal information we hold on you.

The ways to gain access

Requests for access to limited amounts of personal information, such as checking to see what address or telephone number we have recorded, can generally be handled over the telephone.

With regards to request for access to more substantial amounts of personal information, such as details of what is recorded in your loan file, we may require you to complete and sign the relevant documents under the local ‘Privacy Principles’, and either email it to the office manager at

[email protected], or hand it in to EASI offices at 6th Floor Tollhouse Hill, City Gate East, Nottingham, United Kingdom, NG1 5FS.

Responding to an access request

We will respond to your access request as soon as possible. We will endeavour to comply with your request within 14 days of its receipt but, if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days. It will help us provide access if you can tell us what you are looking for. Your identity will be confirmed (including by verifying your signature) before access is provided.

An access charge may apply

An access charge may apply, but not to the request itself. The charge is for the time we spend on locating, collating and explaining the information you request (generally based on a rate of $60 per hour or part thereof) plus any photocopying costs and out of pocket expenses (such as freight and travelling costs).

Requests may be denied or limited

If particular circumstances apply, we are permitted by the local Privacy Regulations to deny your request for access or limit the access we provide. We will let you know why your request is denied or limited. Some instances where we may deny access will be:

  • where giving access will reveal evaluative information generated within EASI in connection with a commercially sensitive decision – making decision;
  • denying access is required or authorised by or under a British law or a court/tribunal order;
  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
  • the information relates to existing or anticipated legal proceeding between EASI and you;

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

EASI has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected] or ring us on 0333 444 0880

Making a policy complaint

We recognise that even in the best run organisations things can go wrong. Should you have a privacy complaint, please tell us because it gives us the opportunity to fix the problem. We offer a free internal complaint resolution scheme to all our customers. Our personal and small business customers also have free access to an external dispute resolution scheme.

To assist us in helping you, we ask you to follow a simple three-step process:

  • Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  • Contact us at EASI, where your situation will be reviewed and if possible, resolved straight away. A quick chat is all that is required to resolve most issues.
  • If at this stage the matter has not been resolved to your satisfaction, please contact our office using the above contact points. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to regain your confidence.

If you are still not satisfied, we will tell you about the external dispute resolution avenues available to you.